Phyllis Coven became the USCIS Ombudsman on March 14, 2021. She brings more than two decades of experience working for both the federal government and international organizations leading a wide range of immigration, asylum and refugee initiatives.
How do I contact USCIS Ombudsman?
Call the USCIS National Customer Service Center at 1-800-375-5283.
Where do I complain about USCIS?
Allegations of misconduct by USCIS employee and contractors should be reported immediately to the USCIS Office of Investigations (OI) or the DHS Office of the Inspector General (OIG).
Does the USCIS Ombudsman really help?
Does USCIS Ombudsman help? Yes, Ombudsman can help with issues not resolved with USCIS. Specifically, issues related to an emergency/hardship as the result of a USCIS mistake or delay or if you have had an application/petition pending past normal processing times or believe a processing error has occurred.
What does the CIS ombudsman do?
The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, identifying systemic issues, and making recommendations to improve the administration of …
How do I speak to someone at USCIS 2021?
Our toll free number is 800-375-5283 (TTY 800-767-1833) and our hours of operation are Monday to Friday, 8am to 8pm Eastern.
How do I talk to USCIS agent 2021?
For information on when live help through a USCIS representative is available, see the USCIS Contact Center web page. The toll-free phone number for the USCIS Contact Center is 1-800-375-5283 (TTY for the deaf, hard of hearing, or person with a speech disability: 1-800-767-1833).
How long does it take for Ombudsman to reply?
We’re able to give some people an answer within 3 months, but for most, it’s still likely to take us longer than 90 days to give an answer about a PPI complaint. Other types of cases will take longer than 90 days, we’ll write to the customer and business to let them know how long it will take.
Can I sue the USCIS?
In short, yes. One can exercise their rights and legally sue USCIS. … By filing a Federal lawsuit, you are forcing USCIS to justify their decision, which it is highly unlikely they will be able to do. In most cases where a Federal lawsuit has been filed, USCIS has chosen to avoid litigation and has issued an approval.
How do I file an Ombudsman case?
One can file a complaint with the Banking Ombudsman simply by writing on a plain paper. One can also file it online at (“click here to lodge a complaint”) or by sending an email to the Banking Ombudsman. There is a form along with details of the scheme in our website. However, it is not mandatory to use this format.
Can you sue USCIS for delay?
WASHINGTON—Five workers in the United States filed a nationwide class action lawsuit today challenging unlawful log-jam and extreme delays at U.S. Citizenship and Immigration Services that have resulted in the government’s failure to process the work authorization renewals for asylum seekers.
Who can help with immigration problems?
If you need help with an immigration issue, you can use the services of a licensed immigration attorney or accredited representative of a Board of Immigration Appeals recognized organization.
- Find Legal Advice. …
- Find Legal Representation. …
- Obtain Assistance with Immigration-Related Employment Discrimination.
What is the processing time for I 485?
You can expect the total I-485 processing time to be at least 8 to 14 months. It may take four to six weeks for USCIS to accept your application and send you a confirmation receipt. You then will receive notice of your biometrics appointment, which you must attend.
Can my congressman help me with immigration?
The immigration process is long and requires patience. If you are waiting for a decision on your application and it has taken longer than the USCIS estimated processing time or if you have a strong reason to ask for expedited processing of your case, your U.S. congressional representative might be able to help.
What is OMB number USCIS?
OMB CONTROL NUMBER: 1615-0151
This form is for reporting suspected immigration benefit fraud and abuse to USCIS. The more details you provide, the better our USCIS officers can review your information and determine the appropriate action.
Can a senator help with immigration?
Many U.S. senators and representatives will have at least one staff member whose job it is to liaise with the various federal agencies who deal with immigration, including USCIS (relevant if you have applied for a visa inside the United States) and the Department of State (DOS) (relevant if you have applied from …